FAQs

What is MyGlodenPals about?

During our golden age, we, as seasoned individuals, continue to expand our creative pursuits, utilizing our expertise and experience to innovate, mentor, and leave a lasting impact on the artistic domain.

Retirement presents a fantastic chance for individuals to delve into new activities, pursue hobbies, partake in meaningful tasks, and relish a well-deserved respite from work. MyGoldenPals offers a platform featuring various popular activities and tasks that retirees often find fulfilling.

What are the primary features supported by MyGoldenPals?

MyGoldenPals supports:

1. The Shop, members can make a purchase from a diverse selection of both self-crafted items and popular commercial products.

Members can also market and promote their exquisite and meticulously crafted goods.

• The Show, viewers will indulge in captivating performances.

Members also have the opportunity to showcase their talent by uploading their marvelous videos.”

• The Story, where readers can enjoy a plethora of marvelous stories and amusing novels.

Each member can also create unforgettable memories by publishing their autobiography, turning it into a lasting legacy.

The Shop Category:

1. What products can I find in the Shop?

The Shop features a variety of self-crafted items and popular commercial products designed to enhance health and strength in retirees.

2.  How can a buyer monitor the status of a purchased product?   

Following a successful purchase, the product details will be accessible in the buyer’s account, allowing them to track the delivery progress.

3. How can I sell my self-made crafts on MyGoldenPals Shop?

To sell your crafts, simply sign up for a free account and navigate to the Shop section. Click on “Market” or “Post – Create Product” and follow the easy steps to upload your product.

The product will be listed on the website on the same day.

4.  Why do my products need to include the shipping fee and offer a 10% discount for Prime members?

To streamline the purchasing process, all listed products will include the shipping fee. Additionally, to the advantage of Prime members, a 10% discount applies to all their purchases. Sellers, please incorporate both costs into the listed sale price.

5. How does the fee structure work for selling crafts?

With each purchase, the seller will receive 88% of the sales price, while MyGoldenPals retains a 12% fee. This fee is allocated to cover processing costs, as well as the maintenance and updates of the website.

6. How is payment received by a seller following a sale?

To initiate fund transfers, sellers must possess a PayPal account.

Upon a successful sale, the disbursement amount, net of fees, will be credited to the seller’s account in points.

Please note, a successful sale is achieved when the buyer clicks on the ‘Complete’ button on the corresponding sale page.

To minimize transaction charges, sellers are encouraged to make payment requests of a minimum of $31. Once the seller’s account reaches $31 or more, they can click the ‘Request Payment’ button, specify the desired amount, and the transaction will be completed within three business days.

The Show Category:

1. What entertainment can I discover in the Show?

The Show showcases a myriad of spectacular performances that truly deserve the spotlight. Members will be delighted while immersing themselves in captivating shows.

2.  How can a viewer swiftly and conveniently access the donated videos?

Upon donating a video, the video link will be available in the viewer’s account, providing easy and quick access for viewing at any time.

3. Can anyone upload videos to the Show section?

Yes, all members can upload their videos, including self-recordings, celebrities, and comedians. Simply go to the Show section and click on “Showcase”.

Please note that MyGoldenPals does not verify copyright and related licenses and is not responsible for any associated legal issues related to content.

Contributors are advised to ensure that their uploaded video(s) comply with all relevant copyright regulations and are suitable for public presentation.

4. Is it possible to upload a cover song?

Yes, cover songs can be uploaded to The Show, as the videos within it serve non-commercial or business purposes. Musicians or musical groups are allowed to upload cover songs but must obtain the necessary license.

5. How do donations to videos work?

Viewers can make voluntary donations to video contributors by clicking on the “Donate” button above the video. Donations help support the content contributors on MyGoldenPals.

6. How is the fee structure applied to viewer donations?

For every donation, the video contributor will receive 88% of the reward, with MyGoldenPals retaining a 12% fee. This fee is designated to cover processing costs, along with the maintenance and updates of the website.

7. How is payment received by a video submitter following a donation?

To initiate fund transfers, the contributor must possess a PayPal account.

Upon a successful donation, the disbursement amount, net of fees, will be credited to the contributor’s account in points.

To minimize transaction charges, contributors are encouraged to make payment requests of a minimum of $31. Once the contributor’s account reaches $31 or more, he/she can click the ‘Request Payment’ button, specify the desired amount, and the transaction will be completed within three business days.

8. Can the contributor allocate donations to a non-profit charity institution?

Indeed, the contributor has the option to make a donation to a non-profit charity institution. In doing so, the contributor provides the institute’s name and address. MyGoldenPays will then either issue a check to the institute or transfer the amount through PayPal in the contributor’s name.

The Story Category:

1. How can authors/publishers upload their books to the Story section?

Authors/Publishers can upload their books by visiting the Story section and clicking on “Publish.” Choose the appropriate category and follow the steps to share your literary work.

2.  How can a reader easily and promptly access the ordered books?

Upon ordering a book, both the e-reading book and audiobook will be listed in the reader’s account, offering convenient and swift access for reading at any time.

3. Is it mandatory to include an audiobook along with the e-reading book when uploading a book?

For a seamless reading experience, each listed book will feature both e-reading book and audio editions. However, authors/publishers have the option to upload only the e-reading book edition, as MyGoldenPals will generate the audio edition to complement it. 

4. Are there any fees associated with uploaded books?

For each reading fee, the author/publisher will receive 88% of the total, while MyGoldenPals retains a 12% fee. This fee is intended to cover processing costs, as well as the maintenance and updates of the website.

In the event of generating an audiobook, there is an additional 3% fee for Regular members, whereas it is free for Prime members.

5.  How is payment received by the author following a book reading?

To initiate fund transfers, the author/publisher must possess a PayPal account.

 Upon a successful book reading request, the disbursement amount, net of fees, will be credited to the author/publisher’s account in points.

To minimize transaction charges, author/publisher is encouraged to make payment requests of a minimum of $31. Once the author/publisher’s account reaches $31 or more, he/she can click the ‘Request Payment’ button, specify the desired amount, and the transaction will be completed within three business days.

Membership:

1. What kinds of memberships does MyGoldenPals offer?

There are two membership options: Regular and Prime. Becoming a Regular member is entirely free, granting access to all the activities provided by MyGoldenPals.

2. What are the benefits of Prime Membership?

The Prime Membership, available at $30 per month, provides a $30 monthly voucher for any purchase or donation, a 10% discount on all purchases, a special blind box every three months, a complimentary T-shirt annually, access to the Friend’s Referral Plan, eBook, and audiobook publishing, along with photo enhancement services.

3. What is Friend’s Referral Plan?

The Friend’s Referral plan rewards you for referring a friend to join our Prime membership. You’ll receive an extra $30 voucher, a T-shirt, and a blind box as a token of our appreciation.

4. How do I become a Prime Member?

You can either sign up or elevate your status from a regular membership to Prime Membership by choosing the “Upgrade to Prime” option within your account settings. A monthly charge of $30 will be applicable.

My Account

1. How can I register an account on MyGoldenPals?

On the homepage, simply click the ‘Sign Up’ button. Enter basic details such as your full name, email address, and password, then select the membership level you wish to join.

2. What should I do if I forget my password?

On the Sign-in page, click on ‘Forgot your Password?’ An email with a temporary password has been sent to your email account. Please use the temporary password to log in and reset your password in ‘My Account’.

3. How do I update my account settings?

Users can modify their password, address, and other personal information.

4. What payment methods does MyGoldenPals accept?

For all transactions involving The Store, donations for The Show, and book reading fees, payments are facilitated using the user’s credit points.

MyGoldenPals exclusively handles the purchase of credit points through PayPal, a secure and trusted platform for processing credit card transactions. Users do not need to be PayPal members; they can make payments as visitors, similar to other e-commerce websites like Amazon and Walmart.com.

Sellers, on the other hand, are required to have a PayPal account to receive payments.

5. What is the return/exchange/Refund policy?

Please consult the “Return/Exchange Policy” documents for comprehensive details. Typically, purchased products can be returned or exchanged within 15 days of receipt, with the exception of perishable items.  Refunds will be processed within 5 working days of receiving the returned item.

6. What are the shipping costs and delivery times?

The cost of the purchased product includes the shipping fee, eliminating any additional charges for shipping.

Sellers will specify the shipping time when marketing their products, which may range from as quick as 3-5 days to as long as 5-10 days or even 10-15 days.

7. Are there any discounts or promotions?

Prime members enjoy a 10% discount on all their purchases.

During special occasions such as Valentine’s Day, summer specials, and year-end sales, promotions are featured.

Sellers may also introduce promotions when launching new products.

8. How can I report a technical issue or bug?

Please open “Contact Us” page and tell us your concerns or findings, we’ll reply you in 3 business days, but can be quickly in 1 business day for urgent issues.

General:

1. How is MyGoldenPals funded?

MyGoldenPals sustains itself through the 12% fees charged on Shop sales, Show video donations, and Story reading fees. These fees ensure the continuous maintenance and enhancement of the platform.

2. Can I share my feedback or suggestions?

Absolutely! We welcome your feedback. Feel free to reach out to our support team through the “Contact Us” section or share your thoughts in our community forums.

Feel free to explore, create, and thrive on MyGoldenPals!